TERMS & CONDITIONS

Oculus General Trading LLC (OGT) reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site. Please review all the items before placing your order. 

 

Payment

We accept payments via                 only.

Taxes & Duties

As per Federal Tax Authority (FTA) a 5% VAT is applicable on all items which will be charge at the time of checkout. We will not be responsible for any other additional import duties, taxes or custom duties of any kind.

​International Shipping

Within 3-5 working days after receipt of payment the items will be shipped via Emirates Postal Services (EMS). Shipping time usually takes 15-35 days depending on the country. All items are carefully and securely packages in bubble wrap. We ship to your registered address. We will not be responsible for returns due to incorrect address. Please let us know if you would like us to ship to another address.

​Local Shipping

Within 3-5 working days after receipt of payment the items will be shipped via local Courier.

Cancellations Policy
Cancellations are accepted only within 24 hours of purchase.

Return Policy

Return requests are accepted only within 48 hours of delivery and the item must be shipped back by the buyer within 2 days of the request. Returned item must be in its original packing, brand new condition and must be properly repackaged. Buyer will be held responsible for any damage, scratches or marks on the item. For any reason other than receiving a defective item, we will be charging 25% as a restocking fee.

Damage Policy

We make sure that the order is packed efficiently for the courier company and are not responsible for any damages that happen during shipping. We will replace any item that has a manufacturing defect if contacted within 48 hours of the customer receiving the shipment.

​Return Payment Policy

All return payments will be done only after we receive the items in good condition as stated in our Return Policy.

CONTACT INFOMATION

Oculus General Trading L.L.C.

P. O. Box 124510, Dubai,

United Arab Emirates

WORKING HOURS/DAYS

9 am to 6 pm from Saturday to Thursday

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© 2013 by Oculus General Trading LLC